Terms & Conditions - Linen Hire
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1. Service:
1.1. Combe Laundry Services and its employees, agents and contractors are pleased to provide a professional collection and delivery service of laundry to our customers (“Services”), offering quality and convenience at an affordable price.
1.2. The following terms and conditions (“General Terms”) govern the use of the Services. Please read the General Terms carefully. By placing an order for our Services, you agree to accept these General Terms. If you do not wish to accept these General Terms, you should not use the Services.
1.3. These General Terms are strictly between you and Combe Laundry Services, and do not in any way constitute or imply any relationship with any other parties. Combe Laundry Services reserves the right to alter prices for its goods and services at any point giving you at least 28 days notice.
1.4. All hired goods remain the property of the Combe Laundry Services.
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1.5. During the period the goods are on hire, the customer shall be solely responsible for the hired goods, and shall alone be responsible for insuring the goods from time of acceptance of the goods until the return and acceptance of goods back into the possession of Combe Laundry Services.
1.6. Combe Laundry Services shall not be responsible for injury or damage to persons or property howsoever sustained arising from any goods under hire. It is the responsibility of the customer to fully indemnify Combe Laundry Services in respect of all claims by any person whosoever for any accident or damage caused by, or arising from the use of hired goods, and in respect to all costs or charges arising thereof.
1.7. Combe Laundry Services will always endeavour to supply the specific goods requested. However, we reserve the right to supply the customer with similar substitute goods where necessary.
2. Collection/Delivery Schedule for Services:
2.1. Collection/Delivery will take place on a predetermined day and frequency, unless otherwise agreed and except on certain holidays as communicated by us with reasonable notice.
2.2. Combe Laundry Services reserves the right to determine the collection/delivery times
2.3. Goods must be available for collection at the delivery address, and during working hours, unless otherwise arranged at the time of order.
2.4.Drivers collecting goods are not authorised to check goods.
3. Order Process and Terms:
3.1. Combe Laundry Services will provide each Customer with free laundry bag(s) to transport their laundry items. We reserve the right not to collect items that are not in a labelled bag.
3.2. Any personal laundry sent to us has to be in a separate bag with a clear waterproof label with the property name.
3.3. The Customer agrees not to include any of the following items inside any laundry bags:
(i) non-washable items,
(ii) items that are labelled for hand washing and/or dry cleaning only, or
(iii) any other items not meant for laundering.
3.4. The Customer is responsible for any and all damage caused by any items (included, but not limited to pens, tissues, coins etc) left in with the laundry that causes damage to the linen/towels, the cleaning machines, or any other property of Combe Laundry Services.
3.5. Combe Laundry Services are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the Customer for collection or delivery. Specifically, we are not liable for:
(i) any damage to buttons, zips, plastic poppers and other similar parts that become damaged during our laundering/ironing process, although utmost care will be taken to prevent such damage to occur.
4. Missed/Unattended Collection or Delivery:
4.1. If the Customer misses a scheduled delivery, the Customer must coordinate with Combe Laundry Services to reschedule the delivery during the next available delivery time.
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4.2. Combe Laundry Services will retain items which are not collected by a Customer for up to 3 months from the date of the order. We reserve the right to dispose of any items not collected after that time.
5. Payment and Charges:
5.1. The charges for the Services (the “Charges”) are as set out in our standard pricing list, which is available on request. By using the Services the Customer agrees to pay the Charges for the Services as set out in Pricing List.
5.2. Unless otherwise agreed all payments should be made by bank transfer and upon receipt of invoice. Please use your property name as payment reference.
6. Ordering:
6.1. We cannot guarantee deliveries of orders made with less than 48hrs notice
6.2. All orders have to be received in writing, either by e mail or by filling in the laundry order form (we send 1 out with each delivery) and return it to us on your collection day.
6.3. Combe Laundry Services agrees to provide a maximum of 3 sets of laundry and/or towels per bed and this stock to be kept at any given time unless the service is suspended as per section 7.3.
6.4. Combe Laundry Services reserves the right to check stock levels at the customers storage place, at least once a month and when previously arranged with the customer. Combe Laundry Services reserves the right to uplift any excess linen and/or towels and refund the customer if these are still packed as originally sent out and can be reused without further laundering and/or ironing.
7. Suspension of Services and Refunds:
7.1. Except as described in this section, all sales are final and all payments are non-refundable. Combe Laundry Services reserves the right to suspend the Services due to any breach of these General Terms by a Customer.
7.2. In case of a dispute, please refer to section 9.
7.3. Should the provision of the Services not be needed for a period of 4 weeks or more, all the linen and or towels at the customer property(ies) is to be returned to us, unless otherwise agreed and confirmed in writing.
8. Laundry Care:
8.1. Combe Laundry Services takes every effort to maintain a high-quality laundry service and will apply experienced professional judgement as to the preferable method used for the laundering.
8.2. Combe Laundry Services accepts no liability for damage to items without an original care label present that have been laundered by the Combe Laundry Services process.
8.3. We inspect every item before returning it to you to ensure that it meets our strict quality standards. We will make every attempt to remove stains without damage to your item but it should be noted however, that we do not guarantee the removal of any stains. In any case, the cleaning charge will apply regardless of whether the stain has been removed. Stain removal is often made easier if the stain is identified before washing and our ability to remove it will depend on several factors (including but not limited to age of the stain, composition, previous attempts to clean, nature of the fabric and dye).
8.4. It is important that you tell us if there are unusual stains and any information which could help us remove them as we can treat them before cleaning your item.
9. Loss or Damage to Items; Liability generally:
In the event of any loss or damage to goods delivered to Combe Laundry Services, the following shall apply.
9.1. You must notify us of any missing or damage items within 24 hours of delivery of your laundry bag(s). After this period Combe Laundry Services shall not be liable for any missing or damaged items. For missing items, Combe Laundry Services shall have 21 days to locate such items before you may submit a claim in accordance with these General Terms.
9.2. In the event of damaged goods:
9.2.1 Combe Laundry Services reserves the right to inspect the item before proposing a resolution.
9.2.2 Combe Laundry Services reserves the right to repeat the laundering, if in our expert opinion there is a likelihood that this action would fix the perceived damage.
9.3. For any missing or damaged goods where a claim has been notified to Combe Laundry Services in accordance with section 9.1, we will, subject to sections 9.4 and 9.8, issue the Customer a refund or credit for the depreciated value of that item, calculated as set out below:
9.3.1. Combe Laundry Services will issue the Customer a refund or credit for the value of that item as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. Combe Laundry Services will pay a maximum reimbursement per order of £150.
9.3.2. If the Customer is unable to document the age of a garment, we reserve the right to determine the age of the garment appropriately and use this information in the calculation stated in section 9.3.1.
9.4. Notwithstanding any other sections of these General Terms, Combe Laundry Services shall not be liable for any of the following:
9.4.1. Pre-existing damage or weakness. Combe Laundry Services shall not be liable for any damage resulting from any pre-existing damage or weakness in the item, or any item which we agree to clean at the risk of the customer due to the nature of the item.
9.4.2. Items which do not include a care label, or where the care label does not state the material composition of the item.
9.4.3. Damage caused by items which the Customer has left with or in the items or the laundry bag, including but not limited to pens, tissues and coins.
9.4.4. Items which are missing or damaged as a result of the Customer leaving such items unattended during collection or delivery.
9.4.5. Items not submitted to Combe Laundry Services in accordance with these General Terms.
9.4.6. Damage not related to or caused by the cleaning processes used by Combe Laundry Services.
9.5. Subject to section 9.6, and to the fullest extent permitted by law, Combe Laundry Services’ total liability to the Customer for all loss or damage arising under these General Terms shall be limited to the total Charges paid by the Customer for the Services during the 12 months immediately preceding the date on which the claim arose.
9.6 The following types of loss are wholly excluded under these General Terms: loss of profit, loss of sales or business, loss of agreements of contracts, loss of anticipated savings, loss of use or corruption of data, software or information, loss of or damage to goodwill, indirect or consequential loss.
9.7 Combe Laundry Services shall not be liable to the Customer for any failure or delay in the performance of the Services which is due to any cause beyond its control, including acts of war, acts of God, acts of terrorism, riot, sabotage, labour shortage or dispute, Internet interruption, government acts, and other similar events.
10. Termination:
Combe Laundry Services reserves the right to terminate or discontinue provision of the Services at any time, if payments for services are overdue for longer than 60 days.
We will endeavour to provide reasonable notice to Customers via email.
Terms & Conditions - Laundry Services
​
1. Service:
1.1. Combe Linen Services Ltd and its employees, agents and contractors are pleased to provide a professional collection and delivery service of laundry to our customers (“Services”), offering quality and convenience at an affordable price.
1.2. The following terms and conditions (“General Terms”) govern the use of the Services. Please read the General Terms carefully. By placing an order for our Services, you agree to accept these General Terms. If you do not wish to accept these General Terms, you should not use the Services.
1.3. These General Terms are strictly between you and Combe Linen Services Ltd, and do not in any way constitute or imply any relationship with any other parties. Combe Linen Services Ltd reserves the right to alter prices for its goods and services at any point giving you at least 28 days notice.
2. Collection/Delivery Schedule for Services:
2.1. Collection/Delivery will take place on a predetermined day and frequency, unless otherwise agreed and except on certain holidays as communicated by us with reasonable notice.
2.2. Combe Linen Services Ltd reserves the right to determine the collection/delivery times.
2.3. Linen must be available for collection at the delivery address, and during working hours, unless otherwise arranged at the time of order.
2.4. All linen left for collection needs to be in a closed and labelled bag(s) with property name. If preferred all linen can be put in bin liners (also labelled and closed) and those bags inside the laundry bags provided by us.
2.5.Drivers collecting are not authorised to check linen.
3. Order Process and Terms:
3.1. Combe Linen Services Ltd will provide each Customer with free laundry bag(s) to transport their laundry items. We reserve the right not to collect items that are not in a closed labelled bag.
3.2. The Customer agrees not to include any of the following items inside any laundry bags:
(i) non-washable items,
(ii) items that are labelled for hand washing and/or dry cleaning only, or
(iii) any other items not meant for laundering.
3.3. The Customer is responsible for any and all damage caused by any items (included, but not limited to pens, tissues, coins etc) left in with the laundry that causes damage to the linen/towels, the cleaning machines, or any other property of Combe Linen Services Ltd.
3.4. Combe Linen Services Ltd are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the Customer for collection or delivery. Specifically, we are not liable for:
(i) any damage to buttons, zips, plastic poppers and other similar parts that become damaged during our laundering/ironing process, although utmost care will be taken to prevent such damage to occur.
4. Missed/Unattended Collection or Delivery:
4.1. If the Customer misses a scheduled delivery, the Customer must coordinate with Combe Linen Services Ltd to reschedule the delivery during the next available delivery time.
4.2. Combe Linen Services Ltd will retain items which are not collected by a Customer for up to 3 months from the date of the order. We reserve the right to dispose of any items not collected after that time.
5. Payment and Charges:
5.1. The charges for the Services (the “Charges”) are as set out in our standard pricing list, which is available on request. By using the Services the Customer agrees to pay the Charges for the Services as set out in Pricing List.
5.2. Unless otherwise agreed all payments should be made by bank transfer and upon receipt of invoice. Please use your property name as payment reference.
6. Ordering:
6.1. We cannot guarantee a service quicker thank 4 working days.
6.2. All collections have to have a laundry list filled in with the items being sent to us.
We won’t be able to count/check linen as we receive it but every property is washed and dried separately from any other, and kept separate at all times. We count all the linen as it is being ironed and if we find any discrepancies from the customers count, we will communicate them immediately.
7. Suspension of Services and Refunds:
7.1. Except as described in this section, all sales are final and all payments are non-refundable. Combe Linen Services Ltd reserves the right to suspend the Services due to any breach of these General Terms by a Customer.
7.2. In case of a dispute, please refer to section 9.
​
8. Laundry Care:
8.1. Combe Linen Services Ltd takes every effort to maintain a high-quality laundry service and will apply experienced professional judgement as to the preferable method used for the laundering.
8.2. Combe Linen Services Ltd accepts no liability for damage to items without an original care label present that have been laundered by the Combe Linen Services Ltd process.
8.3. We inspect every item before returning it to you to ensure that it meets our strict quality standards. We will make every attempt to remove stains without damage to your item but it should be noted however, that we do not guarantee the removal of any stains. In any case, the cleaning charge will apply regardless of whether the stain has been removed. Stain removal is often made easier if the stain is identified before washing and our ability to remove it will depend on several factors (including but not limited to age of the stain, composition, previous attempts to clean, nature of the fabric and dye).
8.4. It is important that you tell us if there are unusual stains and any information which could help us remove them as we can treat them before cleaning your item.
9. Loss or Damage to Items; Liability generally:
In the event of any loss or damage to goods delivered to Combe Laundry Services, the following shall apply.
9.1. You must notify us of any missing or damage items within 24 hours of delivery of your laundry bag(s). After this period Combe Laundry Services shall not be liable for any missing or damaged items. For missing items, Combe Laundry Services shall have 21 days to locate such items before you may submit a claim in accordance with these General Terms.
9.2. In the event of damaged goods:
9.2.1 Combe Laundry Services reserves the right to inspect the item before proposing a resolution.
9.2.2 Combe Laundry Services reserves the right to repeat the laundering, if in our expert opinion there is a likelihood that this action would fix the perceived damage.
9.3. For any missing or damaged goods where a claim has been notified to Combe Laundry Services in accordance with section 9.1, we will, subject to sections 9.4 and 9.8, issue the Customer a refund or credit for the depreciated value of that item, calculated as set out below:
9.3.1. Combe Laundry Services will issue the Customer a refund or credit for the value of that item as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. Combe Laundry Services will pay a maximum reimbursement per order of £150.
9.3.2. If the Customer is unable to document the age of a garment, we reserve the right to determine the age of the garment appropriately and use this information in the calculation stated in section 9.3.1.
9.4. Notwithstanding any other sections of these General Terms, Combe Laundry Services shall not be liable for any of the following:
9.4.1. Pre-existing damage or weakness. Combe Laundry Services shall not be liable for any damage resulting from any pre-existing damage or weakness in the item, or any item which we agree to clean at the risk of the customer due to the nature of the item.
9.4.2. Items which do not include a care label, or where the care label does not state the material composition of the item.
9.4.3. Damage caused by items which the Customer has left with or in the items or the laundry bag, including but not limited to pens, tissues and coins.
9.4.4. Items which are missing or damaged as a result of the Customer leaving such items unattended during collection or delivery.
9.4.5. Items not submitted to Combe Laundry Services in accordance with these General Terms.
9.4.6. Damage not related to or caused by the cleaning processes used by Combe Laundry Services.
9.5. Subject to section 9.6, and to the fullest extent permitted by law, Combe Laundry Services’ total liability to the Customer for all loss or damage arising under these General Terms shall be limited to the total Charges paid by the Customer for the Services during the 12 months immediately preceding the date on which the claim arose.
9.6 The following types of loss are wholly excluded under these General Terms: loss of profit, loss of sales or business, loss of agreements of contracts, loss of anticipated savings, loss of use or corruption of data, software or information, loss of or damage to goodwill, indirect or consequential loss.
9.7 Combe Laundry Services shall not be liable to the Customer for any failure or delay in the performance of the Services which is due to any cause beyond its control, including acts of war, acts of God, acts of terrorism, riot, sabotage, labour shortage or dispute, Internet interruption, government acts, and other similar events.
10. Termination:
Combe Laundry Services reserves the right to terminate or discontinue provision of the Services at any time, if payments for services are overdue for longer than 60 days.
We will endeavour to provide reasonable notice to Customers via email.
Terms & Conditions - Domestic Services
​
1. Service:
1.1. Combe Linen Services Ltd and its employees, agents and contractors are pleased to provide a professional collection and delivery service of domestic washing (and/or ironing) to our customers (“Services”), offering quality and convenience at an affordable price.
1.2. The following terms and conditions (“General Terms”) govern the use of the Services. Please read the General Terms carefully. By placing an order for our Services, you agree to accept these General Terms. If you do not wish to accept these General Terms, you should not use the Services.
1.3. These General Terms are strictly between you and Combe Linen Services Ltd, and do not in any way constitute or imply any relationship with any other parties. Combe Linen Services Ltd reserves the right to alter prices for its goods and services at any point giving you at least 28 days notice.
2. Collection/Delivery Schedule for Services:
2.1. Collection/Delivery will take place on a predetermined day and frequency, unless otherwise agreed and except on certain holidays as communicated by us with reasonable notice.
2.2. Combe Linen Services Ltd reserves the right to determine the collection/delivery times.
2.3. Goods must be available for collection at the delivery address, and during working hours, unless otherwise arranged at the time of order.
2.4. All goods left for collection needs to be in a closed and labelled bag(s) with name. If preferred all goods can be put in bin liners (also labelled and closed) and those bags inside the laundry bags provided by us.
2.5.Drivers collecting are not authorised to check what is in the bags.
3. Order Process and Terms:
3.1. Combe Linen Services Ltd will provide each Customer with free washing bag(s) to transport their items. We reserve the right not to collect items that are not in a closed labelled bag.
3.2. The Customer agrees not to include any of the following items inside any laundry bags:
(i) non-washable items,
(ii) items that are labelled for hand washing and/or dry cleaning only, or
(iii) any other items not meant for laundering.
3.3. The Customer is responsible for any and all damage caused by any items (included, but not limited to pens, tissues, coins etc) left in with the laundry that causes damage to their items, the cleaning machines, or any other property of Combe Linen Services Ltd.
3.4. Combe Linen Services Ltd are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the Customer for collection or delivery. Specifically, we are not liable for:
(i) any damage to buttons, zips, plastic poppers and other similar parts that become damaged during our laundering/ironing process, although utmost care will be taken to prevent such damage to occur.
4. Missed/Unattended Collection or Delivery:
4.1. If the Customer misses a scheduled delivery, the Customer must coordinate with Combe Linen Services Ltd to reschedule the delivery during the next available delivery time.
4.2. Combe Linen Services Ltd will retain items which are not collected by a Customer for up to 3 months from the date of the order. We reserve the right to dispose of any items not collected after that time.
5. Payment and Charges:
5.1. The charges for the Services (the “Charges”) are as set out in our standard pricing list, which is available on request. By using the Services the Customer agrees to pay the Charges for the Services as set out in Pricing List.
5.2. Unless otherwise agreed all payments should be made by bank transfer and upon receipt of invoice. Please use your name as payment reference.
6. Ordering:
6.1. We cannot guarantee a service quicker than 2 working days.
6.2. All collections have to be sorted by the customer into darks and whites, etc. Each bag’s content will be washed all together as received by us.
We won’t be able to count/check items as we receive it but every bag is washed and dried separately from any other, and kept separate at all times.
7. Suspension of Services and Refunds:
7.1. Except as described in this section, all sales are final and all payments are non-refundable. Combe Linen Services Ltd reserves the right to suspend the Services due to any breach of these General Terms by a Customer.
7.2. In case of a dispute, please refer to section 9.
​
8. Laundry Care:
8.1. Combe Linen Services Ltd takes every effort to maintain a high-quality laundry service and will apply experienced professional judgement as to the preferable method used for the laundering.
8.2. Combe Linen Services Ltd accepts no liability for damage to items without an original care label present that have been laundered by the Combe Linen Services Ltd process.
8.3. All items will be washed at 30 degrees (unless it is a full load of whites and then it will be a 60 degree wash) with bio washing detergent and dried in a commercial dryer on medium temperature.
8.4. We inspect every item before returning it to you to ensure that it meets our strict quality standards. We will make every attempt to remove stains without damage to your item but it should be noted however, that we do not guarantee the removal of any stains. In any case, the cleaning charge will apply regardless of whether the stain has been removed. Stain removal is often made easier if the stain is identified before washing and our ability to remove it will depend on several factors (including but not limited to age of the stain, composition, previous attempts to clean, nature of the fabric and dye).
8.5. It is important that you tell us if there are unusual stains and any information which could help us remove them as we can treat them before cleaning your item.
9. Loss or Damage to Items; Liability generally:
In the event of any loss or damage to goods delivered to Combe Linen Services Ltd, the following shall apply.
9.1. You must notify us of any missing or damage items within 24 hours of delivery of your laundry bag(s). After this period Combe Linen Services Ltd shall not be liable for any missing or damaged items. For missing items, Combe Linen Services Ltd shall have 21 days to locate such items before you may submit a claim in accordance with these General Terms.
9.2. In the event of damaged goods:
9.2.1 Combe Linen Services Ltd reserves the right to inspect the item before proposing a resolution.
9.2.2 Combe Linen Services Ltd reserves the right to repeat the laundering, if in our expert opinion there is a likelihood that this action would fix the perceived damage.
9.3. For any missing or damaged goods where a claim has been notified to Combe Linen Services Ltd in accordance with section 9.1, we will, subject to sections 9.4 and 9.8, issue the Customer a refund or credit for the depreciated value of that item, calculated as set out below:
9.3.1. Combe Linen Services Ltd will issue the Customer a refund or credit for the value of that item as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. Combe Linen Services Ltd will pay a maximum reimbursement per order of £25.
9.3.2. If the Customer is unable to document the age of a garment, we reserve the right to determine the age of the garment appropriately and use this information in the calculation stated in section 9.3.1.
9.4. Notwithstanding any other sections of these General Terms, Combe Linen Services Ltd shall not be liable for any of the following:
9.4.1. Pre-existing damage or weakness. Combe Linen Services Ltd shall not be liable for any damage resulting from any pre-existing damage or weakness in the item, or any item which we agree to clean at the risk of the customer due to the nature of the item.
9.4.2. Items which do not include a care label, or where the care label does not state the material composition of the item.
9.4.3. Damage caused by items which the Customer has left with or in the items or the laundry bag, including but not limited to pens, tissues and coins.
9.4.4. Items which are missing or damaged as a result of the Customer leaving such items unattended during collection or delivery.
9.4.5. Items not submitted to Combe Linen Services Ltd in accordance with these General Terms.
9.4.6. Damage not related to or caused by the cleaning processes used by Combe Linen Services Ltd.
9.5. Subject to section 9.6, and to the fullest extent permitted by law, Combe Linen Services’Ltd total liability to the Customer for all loss or damage arising under these General Terms shall be limited to the total Charges paid by the Customer for the Services during the 12 months immediately preceding the date on which the claim arose.
9.6 The following types of loss are wholly excluded under these General Terms: loss of profit, loss of sales or business, loss of agreements of contracts, loss of anticipated savings, loss of use or corruption of data, software or information, loss of or damage to goodwill, indirect or consequential loss.
9.7 Combe Linen Services Ltd shall not be liable to the Customer for any failure or delay in the performance of the Services which is due to any cause beyond its control, including acts of war, acts of God, acts of terrorism, riot, sabotage, labour shortage or dispute, Internet interruption, government acts, and other similar events.
10. Termination:
Combe Laundry Services reserves the right to terminate or discontinue provision of the Services at any time, if payments for services are overdue for longer than 60 days.
We will endeavour to provide reasonable notice to Customers via email.
Terms & Conditions - Wet Cleaning
​
1. Service:
1.1. Combe Linen Services Ltd and its employees, agents and contractors are pleased to provide a professional collection and delivery service of wet cleaning to our customers (“Services”), offering quality and convenience at an affordable price.
1.2. The following terms and conditions (“General Terms”) govern the use of the Services. Please read the General Terms carefully. By placing an order for our Services, you agree to accept these General Terms. If you do not wish to accept these General Terms, you should not use the Services.
1.3. We do not use the traditional DRY Cleaning method instead we do use a wet cleaning system where water and mild detergents are used to clean your items.
1.3. These General Terms are strictly between you and Combe Linen Services Ltd, and do not in any way constitute or imply any relationship with any other parties. Combe Linen Services Ltd reserves the right to alter prices for its goods and services at any point giving you at least 28 days notice.
2. Collection/Delivery Schedule for Services:
2.1. Collection/Delivery will take place on a predetermined day, unless otherwise agreed and except on certain holidays as communicated by us with reasonable notice.
2.2. Combe Linen Services Ltd reserves the right to determine the collection/delivery times.
2.3. Goods must be available for collection at the delivery address, and during working hours, unless otherwise arranged at the time of order.
2.4. All goods left for collection needs to be in a closed and labelled bag(s) with name. If preferred all goods can be put in bin liners (also labelled and closed).
2.5.Drivers collecting are not authorised to check what is in the bags.
3. Order Process and Terms:
3.1. We reserve the right not to collect items that are not in a closed labelled bag.
3.2. The Customer agrees not to include any of the following items inside any laundry bags:
(i) Leather items,
(ii) waxed jackets
(iii) any other items not meant for laundering.
3.3. The Customer is responsible for any and all damage caused by any items (included, but not limited to pens, tissues, coins etc) left in with the laundry that causes damage to their items, the cleaning machines, or any other property of Combe Linen Services Ltd.
3.4. Combe Linen Services Ltd are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the Customer for collection or delivery. Specifically, we are not liable for:
(i) any damage to buttons, zips, plastic poppers and other similar parts that become damaged during our laundering/ironing process, although utmost care will be taken to prevent such damage to occur.
4. Missed/Unattended Collection or Delivery:
4.1. If the Customer misses a scheduled delivery, the Customer must coordinate with Combe Linen Services Ltd to reschedule the delivery during the next available delivery time.
4.2. Combe Linen Services Ltd will retain items which are not collected by a Customer for up to 3 months from the date of the order. We reserve the right to dispose of any items not collected after that time.
​
5. Payment and Charges:
5.1. The charges for the Services (the “Charges”) are as set out in our standard pricing list, which is available on request. By using the Services the Customer agrees to pay the Charges for the Services as set out in Pricing List.
5.2. Unless otherwise agreed all payments should be made by bank transfer and upon receipt of invoice. Please use your name as payment reference.
6. Ordering:
6.1. We cannot guarantee a service quicker than 3 working days.
7. Suspension of Services and Refunds:
7.1. Except as described in this section, all sales are final and all payments are non-refundable. Combe Linen Services Ltd reserves the right to suspend the Services due to any breach of these General Terms by a Customer.
7.2. In case of a dispute, please refer to section 9.
​
8. Laundry Care:
8.1. Combe Linen Services Ltd takes every effort to maintain a high-quality wet cleaning service and will apply experienced professional judgement as to the preferable method used for the cleaning.
8.2. Combe Linen Services Ltd accepts no liability for damage to items without an original care label present that have been cleaned by the Combe Linen Services Ltd process.
8.3. We inspect every item before returning it to you to ensure that it meets our strict quality standards. We will make every attempt to remove stains without damage to your item but it should be noted however, that we do not guarantee the removal of any stains. In any case, the cleaning charge will apply regardless of whether the stain has been removed. Stain removal is often made easier if the stain is identified before cleaning and our ability to remove it will depend on several factors (including but not limited to age of the stain, composition, previous attempts to clean, nature of the fabric and dye).
8.4. It is important that you tell us if there are unusual stains and any information which could help us remove them as we can treat them before cleaning your item.
9. Loss or Damage to Items; Liability generally:
In the event of any loss or damage to goods delivered to Combe Linen Services Ltd, the following shall apply.
9.1. You must notify us of any missing or damage items within 24 hours of delivery of your laundry bag(s). After this period Combe Linen Services Ltd shall not be liable for any missing or damaged items. For missing items, Combe Linen Services Ltd shall have 21 days to locate such items before you may submit a claim in accordance with these General Terms.
9.2. In the event of damaged goods:
9.2.1 Combe Linen Services Ltd reserves the right to inspect the item before proposing a resolution.
9.2.2 Combe Linen Services Ltd reserves the right to repeat the laundering, if in our expert opinion there is a likelihood that this action would fix the perceived damage.
9.3. For any missing or damaged goods where a claim has been notified to Combe Linen Services Ltd in accordance with section 9.1, we will, subject to sections 9.4 and 9.8, issue the Customer a refund or credit for the depreciated value of that item, calculated as set out below:
9.3.1. Combe Linen Services Ltd will issue the Customer a refund or credit for the value of that item as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. Combe Linen Services Ltd will pay a maximum reimbursement per order of £25.
9.3.2. If the Customer is unable to document the age of a garment, we reserve the right to determine the age of the garment appropriately and use this information in the calculation stated in section 9.3.1.
9.4. Notwithstanding any other sections of these General Terms, Combe Linen Services Ltd shall not be liable for any of the following:
9.4.1. Pre-existing damage or weakness. Combe Linen Services Ltd shall not be liable for any damage resulting from any pre-existing damage or weakness in the item, or any item which we agree to clean at the risk of the customer due to the nature of the item.
9.4.2. Items which do not include a care label, or where the care label does not state the material composition of the item.
9.4.3. Damage caused by items which the Customer has left with or in the items or the laundry bag, including but not limited to pens, tissues and coins.
9.4.4. Items which are missing or damaged as a result of the Customer leaving such items unattended during collection or delivery.
9.4.5. Items not submitted to Combe Linen Services Ltd in accordance with these General Terms.
9.4.6. Damage not related to or caused by the cleaning processes used by Combe Linen Services Ltd.
9.5. Subject to section 9.6, and to the fullest extent permitted by law, Combe Linen Services’Ltd total liability to the Customer for all loss or damage arising under these General Terms shall be limited to the total Charges paid by the Customer for the Services during the 12 months immediately preceding the date on which the claim arose.
9.6 The following types of loss are wholly excluded under these General Terms: loss of profit, loss of sales or business, loss of agreements of contracts, loss of anticipated savings, loss of use or corruption of data, software or information, loss of or damage to goodwill, indirect or consequential loss.
9.7 Combe Linen Services Ltd shall not be liable to the Customer for any failure or delay in the performance of the Services which is due to any cause beyond its control, including acts of war, acts of God, acts of terrorism, riot, sabotage, labour shortage or dispute, Internet interruption, government acts, and other similar events.
10. Termination:
Combe Laundry Services reserves the right to terminate or discontinue provision of the Services at any time, if payments for services are overdue for longer than 60 days.
We will endeavour to provide reasonable notice to Customers via email.
Terms & Conditions - Bridal Services
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1. Service:
We do not use traditional dry-cleaning methods. We use wet cleaning developed for delicate fabrics, which is better for your clothes and the environment.
In addition to the General Terms and the Supplementary Terms, the following terms apply only to wedding dresses and where any of the Wedding Dress Terms conflict with the General Terms, the Wedding Dress Terms shall prevail.
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We do consider all aspects of the dress and come up with the proper cleaning treatment. Hand cleaning or wet cleaning, or both, could be applied. Our aim is to achieve the best possible results for customers. The full process should be completed in 2-3 weeks.
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We cannot guarantee 100% success rate to clean all stains on your dress, particularly for second-hand garments. There are some stains or fabric that cannot be properly cleaned without damaging the garment. Over-processing of the garments might also weaken or damage the fabric. We strive to do our best and take a good balance carefully between cleanliness and risk of damage.
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We cannot insure against or accept liability for shrinkage of your dress due to many wedding dresses suffering from excessive water and stain damage during the wedding day and in particular silk & fine fabrics are prone to this and your use of our services is subject to this condition that we will not be liable under any circumstances.
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We take no responsibility for colour runs as these are manufacturing faults and are the responsibility of the manufacturer. Where a dress has been altered with other fabrics, this invalidates the care label.
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While we take all necessary precautions during the cleaning process, there is always some associated risk involved in cleaning delicate wedding dresses. Occasionally, threads may break through no fault of the cleaning process.
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Some fabrics may be susceptible to pulls, catches, abrasions or shrinkage, and there is a risk that these issues may worsen during processing, potentially resulting in holes. Such damage can occur due to the inherent weakness and instability of the fabric in certain areas.
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Holes may be caused by external factors such as insects, acid, grit, dust, or grease, which can weaken and damage the fabric over time. It’s important to note that these holes may not always become evident until after the gown has been processed. This is beyond the control of our cleaning process.
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During the cleaning process, different parts of the dress can occasionally come into contact with each other, despite our best preparations. This contact may result in the loss or damage of beads or trim.
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We cannot guarantee the longevity of glued detail unless it is stitched or heat-fixed. Detail fixed with soluble glue is particularly susceptible to coming off during the cleaning process.
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There is always risk involved in the cleaning process, no matter how many safety precautions or preparations we take. Various parts of the garments may come in contact by itself, which may weaken or damage the fabric. Customers should understand about the risk of possible damage to the garments. We do not take any responsibilities for any potential damage of customers’ items.
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We clean the garments according to the care label attached with the dress. If there is no care label, please contact the manufacturer or designer to get it. If you cannot provide such information, we will clean the garments based on our best knowledge and we do not take any responsibilities of any damage.
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For any alteration, we suggest customers to do it after cleaning to minimize any risk.
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We do not provide any repair service. Any wear and tears or damages that were originally on the garments will not be fixed or repaired.
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We do not take photos for customers due to variations in screen colour and lighting, which may look different from the actual garment.
Insurance – We are fully insured for all the work we do, however please note that in the unlikely event that your dress is lost or stolen whilst in our care, the dress will be insured for up to half of its original price when new (proof of purchase needed for any claim). For dresses over 6 months old we will have to take into account any depreciation value as well.
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Delivery:
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Third party courier company Royal Mail Special Delivery , or other delivery company, will be used for delivery of garments, if outside our area.
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In the unlikely event that there are any damage/ stolen/ loss happened to the dress during delivery, transit insurance can cover the value of your items, compensation available up to£2,500. The compensation amount depends on royal mail compensation policy of royal mail special delivery by 1pm.
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https://www.royalmail.com/sending/uk/special-delivery-guaranteed-1pm
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In the unlikely event anything was to happen, proof of purchase would be required. Claims cannot be processed until the courier has completed
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Upon pick-up of customers’ items, it is the responsibility for customers to properly pack the items in a cardboard box or any sturdy container suitable for delivery. Any loosely or improperly packed items are not insured.
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Payment:
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Bank Transfer: Transfer payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be picked up/accepted until the funds have been received in our account. Upon receiving your garments, if we find out that there are any mismatch with the purchase options (eg. Dress type and soiling) you told us, you may need to pay for the difference. If you want to cancel the order, we can process a refund while you need to pay for the courier collection and return fees.
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Cash – only available when you bring your dress to us. Full amount payable when dropping your dress.
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By choosing our wedding dress cleaning services, you acknowledge and accept these terms and conditions. We are committed to providing the best care possible for your wedding dress, but certain risks are inherent to the process, and we cannot be hold responsible for issues beyond our control. If you have any questions or concerns, please feel free to reach out to us for clarification before proceeding with our services. Your satisfaction and the preservation of your cherished gown are our top priorities.